Shipping Policy

Effective Date: November 9, 2026

At Girvelo, we aim to provide a clear and straightforward shipping experience. This policy explains how orders are processed, dispatched, tracked, and delivered.

1. Shipping Destinations

Girvelo offers shipping to eligible destinations displayed during checkout.

Available shipping countries and regions depend on the shipping address entered by the customer.

Before placing an order, please confirm that your destination is supported by the available shipping options at checkout.

2. Shipping Fees

Applicable shipping charges are calculated or displayed during checkout based on the shipping destination and available delivery options.

Any available free-shipping offers, minimum purchase requirements, or promotional shipping conditions will be displayed at checkout before payment is completed.

Customers should review the final order summary to confirm the applicable shipping charges.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order processing includes payment verification, order preparation, and shipment arrangements.

Business days exclude weekends and applicable public holidays.

During peak shopping periods or when additional order verification is required, processing may take longer.

4. Shipping and Delivery Time

After an order has been dispatched, the estimated transportation and delivery time is:

15–30 business days after dispatch.

This is the estimated transit period and does not include the separate 1–3 business day order processing period.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, public holidays, weather conditions, and other circumstances outside our control.

The estimated delivery period is not a guaranteed arrival date.

5. Order Tracking

When tracking is available, shipment information will be sent to the email address provided at checkout after your order has been dispatched.

You can use the tracking number and carrier information to follow your shipment.

Please note:

• Tracking information is provided after dispatch when available.

• The carrier may need additional time to register the first shipment scan.

• Tracking updates may not appear immediately after the shipping notification is sent.

• Shipment information may update at different intervals while your package is in transit.

If tracking information is unavailable or has not updated for an extended period, please contact us with your order number.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at service@girvelo.com.

We will try to assist with corrections before dispatch. However, address changes cannot be guaranteed once order processing or shipment has started.

7. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays may occur due to:

• Shipping carrier operational delays.

• Customs inspections or clearance procedures.

• Severe weather conditions.

• Public holidays and peak shipping periods.

• Incorrect or incomplete delivery information.

• Other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact our support team so we can review the available tracking information.

8. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. Check your front door, porch, mailbox, parcel locker, and other possible delivery locations.

2. Ask household members, neighbors, or building staff whether they accepted the package.

3. Contact the shipping carrier to request delivery confirmation.

4. If the package remains missing, email service@girvelo.com with your order number and tracking information.

We will review the available shipment details and explain the next steps.

9. Contact Information

For shipping-related questions, please contact:

Brand: Girvelo

Email: service@girvelo.com

Phone: +1 8312680181

Website: https://girvelo.com/