Frequently Asked Questions

What does Girvelo sell?

Girvelo offers a curated collection of beauty, makeup, and personal-care products designed for everyday styling and beauty routines.

Our current collection includes electric hair styling tools, heated eyelash curlers, eyebrow makeup, lip products, foundation, colored eyeliner pencils, mascara, nail care products, and hair accessories.

What beauty and personal-care products are available?

Our current product collection includes:

• Battery Operated Electric Hair Braider and Quick Styling Tool

• Rechargeable Electric Heated Eyelash Curler with Digital Display

• Brow Stamp – Fuller-Looking Brows in Seconds

• Matte Brown Lipstick

• Lilac Glossy Mirror Nail Strengthener

• Korea 2 in 1 Color Changing Foundation Stick

• High-Shine Lip Gloss – 12 Shades

• 14-Pack Colored Gel Eyeliner Pencils with Metallic & Shimmer Finishes

• Portable Scalp Massage Hairbrush

• Double-Ended Waterproof Mascara for Volume & Length

Product availability, colors, and variations may change. Please check individual product pages for current options.

What hair styling products do you offer?

Our hair styling collection includes a battery-operated electric hair braider and quick styling tool, as well as a portable detangling hairbrush designed for everyday hair care and scalp massage.

Each product has its own design and intended use. Please review the individual product page and included instructions before use.

Does the electric hair braider require batteries?

The electric hair braider is a battery-operated styling tool. Please check the product specifications and packaging for the required battery type and installation instructions.

Make sure the battery compartment is properly secured before operating the device.

Do you offer heated eyelash curlers?

Yes. Our collection includes a rechargeable electric heated eyelash curler with a digital display.

Please follow the product instructions for charging and operation. Use the device carefully around the eye area and avoid direct contact with the eyes.

What eyebrow makeup products are available?

We currently offer a brow stamp kit designed to help create a more defined-looking eyebrow appearance.

The stamp-style applicator is designed to apply brow powder along the eyebrow area. Please check the product page for available colors and package details.

What lip products do you offer?

Our lip makeup collection includes:

• Matte Brown Lipstick

• High-Shine Lip Gloss in 12 Shades

Each product offers a different finish and makeup style. Please review the available shades and product images before ordering.

What foundation products are available?

Our collection includes a 2-in-1 color-changing foundation stick.

Please refer to its individual product page for product details, application instructions, available options, and ingredient information.

Actual appearance and coverage may vary depending on application technique and individual preferences.

What eye makeup products are available?

Our eye makeup collection includes:

• 14-Pack Colored Gel Eyeliner Pencils with Metallic and Shimmer Finishes

• Double-Ended Waterproof Mascara

• Rechargeable Electric Heated Eyelash Curler

These products are designed for different parts of your eye makeup routine. Always follow the individual product instructions and precautions.

What nail care products do you offer?

Our current nail care collection includes a Lilac Glossy Mirror Nail product.

Please refer to the product page and packaging for its intended use, ingredients, and application instructions.

How do I choose the right color or shade?

Available colors and variations are displayed on each individual product page.

Please review the product photos, shade options, and descriptions carefully before purchasing.

Actual colors may appear slightly different depending on lighting conditions, photography, and screen settings.

What should I know about cosmetic ingredients?

Ingredient information is provided on individual product pages or original product packaging where available.

Please review the complete ingredient list before use, especially if you have known allergies or sensitivities to cosmetic ingredients.

Formulations and color additives may vary between products and shades.

How should I use a new beauty product?

Follow the application instructions and safety precautions provided with each product.

For new cosmetic products, consider testing a small amount on an appropriate area of skin before regular use.

For electrical beauty tools, read the operating instructions before use and follow the recommended charging, battery, and handling guidelines.

Discontinue use if irritation, discomfort, or an unusual reaction occurs.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location and payment provider.

Please review the final order total before completing your purchase.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

You will receive shipping information once your order has been dispatched.

How long does shipping take?

After dispatch, estimated delivery takes 15–30 business days.

This is the transportation period after shipment and does not include the separate order processing period.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and other external circumstances.

Where can I find shipping information and costs?

Available shipping destinations, applicable shipping fees, and delivery options are displayed during checkout based on your shipping address.

Please review the final checkout summary before completing your order.

Will I receive tracking information?

When tracking is available, tracking details will be sent to your checkout email after dispatch.

Please allow time for the carrier to register the first shipment scan.

You can use the tracking information provided to follow your shipment's progress.

Can I change my shipping address after ordering?

Please contact service@girvelo.com as soon as possible if you need to correct your shipping address.

We will try to assist before dispatch, but address changes cannot be guaranteed after processing or shipment has started.

My tracking says "Delivered," but I haven't received my order. What should I do?

First, check your mailbox, front door, porch, parcel locker, and other possible delivery locations.

You may also ask household members, neighbors, or building staff whether the package was accepted on your behalf.

If you still cannot locate it, contact the carrier and email service@girvelo.com with your order number and tracking information.

We will review the available shipment details and assist with the next steps.

What is your return period?

Eligible return requests must be submitted within 30 calendar days after delivery.

Products must meet the conditions described in our Return & Refund Policy.

Opened or used cosmetics and personal-care products may not qualify for standard change-of-mind returns for hygiene reasons, subject to applicable law.

What if I receive a damaged or incorrect product?

Please contact service@girvelo.com with your order number and clear photographs of the issue.

We will review the information and explain the available resolution options.

For confirmed damaged, defective, or incorrect items, Girvelo will cover reasonable return shipping costs in accordance with our Return & Refund Policy.

Who pays for return shipping?

For standard change-of-mind returns, customers are generally responsible for reasonable return shipping costs.

For confirmed damaged, defective, or incorrect products, Girvelo covers reasonable return shipping costs in accordance with our Return & Refund Policy.

Please obtain return authorization before shipping an item back.

When will my refund be processed?

After the returned item has been received, inspected, and approved, the refund will generally be initiated within 5–10 business days.

Your bank or payment provider may require additional time to display the credit.

How can I contact Girvelo?

You can contact our customer support team through:

Email: service@girvelo.com

Phone: +1 8312680181

For order-related inquiries, please include your order number and the email address used at checkout.