Return & Refund Policy
Return & Refund Policy
Effective Date: November 9, 2026
At Girvelo, we want customers to have a clear and straightforward return experience. Please review the following conditions before requesting a return.
1. 30-Day Return Period
Eligible return requests must be submitted within 30 calendar days after delivery.
For standard change-of-mind returns, products should be unused, unopened where applicable, in their original packaging, and returned with all included accessories and components.
Due to the personal-care and hygiene nature of certain cosmetic products, opened or used items may not qualify for standard change-of-mind returns, subject to applicable consumer-protection laws.
Proof of purchase or an order number is required.
2. How to Request a Return
To request a return:
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Email service@girvelo.com with your order number.
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Identify the product you wish to return.
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Explain the reason for the return.
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If the item is damaged, defective, or incorrect, provide clear photographs or videos showing the issue where possible.
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Wait for our customer support team to review your request and provide return instructions.
Please obtain return authorization before sending any product back.
Do not send a return to our registered business address unless our support team specifically confirms that address as the return destination.
3. Change-of-Mind Returns
If you change your mind, select a different shade, or no longer need the product, you may request a return within the 30-day return period, provided the product meets the applicable return conditions.
For standard change-of-mind returns, the customer is responsible for reasonable return shipping costs.
For hygiene and safety reasons, opened or used cosmetics and personal-care products may be excluded from standard change-of-mind returns, except where applicable law requires otherwise.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the product you purchased, please contact us as soon as possible.
Please provide:
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Your order number.
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A description of the problem.
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Clear photographs or videos of the product and packaging where possible.
We will review the information and explain the available resolution.
If the issue is confirmed to be our responsibility, Girvelo will cover reasonable return shipping costs and provide an appropriate return arrangement.
Depending on the circumstances and applicable law, an appropriate resolution may include:
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A replacement.
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A refund.
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Another mutually agreed solution.
Customers will not be required to pay reasonable return shipping costs for confirmed wrong, damaged, or defective items.
5. Return Shipping Instructions
All returns must be approved before shipment.
Our customer support team will provide the appropriate return destination and instructions.
Please retain your return tracking information until the returned item has been received and processed.
6. Refund Processing Time
Returned products may be inspected to confirm their condition and eligibility.
Once a return has been approved, the refund will generally be initiated within 5–10 business days.
Refunds will be issued to the original payment method where possible.
Please note that your bank, card issuer, or payment provider may require additional time to display the refunded amount.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at service@girvelo.com.
We will try to accommodate cancellation requests before order processing or dispatch.
Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure may apply.
8. Mandatory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override consumer rights or remedies that cannot legally be excluded under applicable law.
9. Contact Information
Brand: Girvelo
Email: service@girvelo.com
Phone: +1 8312680181
Website: https://girvelo.com/